FAQ

What products do you sell?

Our current product range is the selection displayed on our website. Check each product page for its description, options and availability.

How much is delivery?

Standard delivery to a valid United Kingdom address is free.

How long does delivery take?

Orders are usually processed in 1–2 business days. Estimated transit after dispatch is 4–6 business days, giving a normal estimated total of 5–8 business days.

Can I track my order?

Yes. After dispatch, we provide available shipment tracking information.

Can I return or exchange an item?

Yes. You may request a no-reason return or exchange within 30 days after delivery. UK statutory cancellation and faulty-goods rights also remain available.

Who pays return shipping?

For an approved return or exchange, we pay return shipping and provide a prepaid label or equivalent free return method. There is no restocking fee.

How long does a refund take?

We process an approved refund to the original payment method within 10 business days and never later than UK law permits. The payment provider may take additional time to display it.

Which payment methods can I use?

The methods actually supported for your order are displayed at checkout. Prices and payments use GBP.

Can I cancel before dispatch?

Contact us as soon as possible. If the order has not entered dispatch processing, we will try to cancel it. Your UK statutory cancellation rights are not affected.

How do I contact you?

Email alegowi709@gmail.com, telephone 629-819-8544, or write to 135 Grove Road, Low Fell, Gosport, England, PO12 4JL, United Kingdom. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).