Refund Policy

Effective date: 8 September 2026

We want returns and refunds to be clear and fair. This policy applies to purchases made from our website and does not reduce any rights provided by the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

30-day no-reason returns and exchanges

You may request a return or exchange within 30 days after the goods are delivered. You do not need to give a reason. Contact us within that period so we can approve the request and provide instructions.

For an approved return or exchange, we pay the return shipping cost and provide a prepaid return label or an equivalent free return method. We do not charge a restocking fee.

Inspecting the goods

You may handle and reasonably inspect the goods as you would in a physical shop. If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, we may address any resulting reduction in value only where and to the extent permitted by UK law.

Faulty, damaged or incorrect goods

If goods arrive damaged or defective, are not as described, are the wrong item, or have missing parts, contact us promptly. Depending on the circumstances and your statutory rights, we will provide a refund, replacement, repair or another appropriate remedy. Nothing in this policy limits the remedies available under the Consumer Rights Act 2015.

Limited exceptions

Customised or personalised goods, perishable goods, gift cards, and goods unsealed after delivery that are not suitable for return for health-protection or hygiene reasons are excluded from no-reason returns only where UK law permits. An exception does not remove rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

UK online cancellation right

UK online consumers retain the statutory right to cancel an eligible order within 14 days after delivery without giving a reason. After notifying us of cancellation, you normally have a further 14 days to send the goods back. These statutory periods operate alongside our 30-day return policy.

Refund timing

Approved refunds are returned to the original payment method. We process an approved refund within 10 business days and never later than the maximum period required by UK law. Your bank or payment provider may take additional time to display the credit.